Shipping policy

Processing Times

All My Skin Integrity products are handmade in small batches in Kilkenny Ireland. Orders are typically processed within 1-3 business days. During busy periods or holidays, processing times may be slightly longer. If there is any significant delay, we will contact you by email.

Shipping

We ship throughout Ireland and internationally using reliable postal and courier services. Shipping costs are calculated at checkout based on your location and the weight of your order.

Once your order has been dispatched, you will receive a confirmation email. Where applicable, tracking information will also be provided. Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays that are outside our control.

International Orders, Customs, Duties & Tariffs

Customers ordering from outside the European Union may be required to pay import duties, customs charges, VAT/GST, tariffs, or other local taxes when their order arrives in their destination country.

These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer. This is particularly important for customers in the United States of America, where import tariffs or customs duties may apply depending on current U.S. regulations, the value and nature of the goods being imported.

We recommend checking with your local customs authority before placing an order if you are unsure whether charges may apply.

If customs charges are refused and the parcel is returned to us, any shipping costs, customs fees, or return charges incurred will be deducted from any refund issued.

Incorrect Addresses

Please ensure your shipping address is correct before completing your order. We cannot be responsible for delays or additional charges resulting from incorrect or incomplete addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number. We will work with the shipping carrier to resolve the issue and keep you informed throughout the process.

Contact Us

If you have any questions regarding shipping, customs, or your order, please contact us before placing your order. We are always happy to help.